Privacy Policy

TimberLake Service is committed to protecting the privacy, confidentiality, and security of our clients, website visitors, and the healthcare information entrusted to us.

As a provider of medical billing and credentialing services, we understand the importance of safeguarding sensitive information, including Personal Identifiable Information (PII) and Protected Health Information (PHI). This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Voluntarily

We may collect personal information that you voluntarily provide, including:

• Full name and professional role
• Organization or practice name
• Email address
• Phone number
• Mailing address
• Login credentials (if applicable)
• Any information submitted through contact forms

We collect this information when you:

• Submit a contact or inquiry form
• Request a consultation
• Register for services
• Communicate with us via phone, email, or SMS

B. Automatically Collected Information

When you visit our website, we may automatically collect certain technical information.

Web Log Data

Our servers may collect:

• IP address
• Browser type
• Operating system
• Pages visited
• Date and time of visit
• Referring website

This information is used for analytics, security monitoring, and website optimization.

Cookies

We use cookies and similar tracking technologies to enhance user experience, analyze website performance, and improve functionality.

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

Web Beacons

Some pages may use web beacons (small electronic files) to:

• Measure page visits
• Monitor content effectiveness
• Support website analytics

2. How We Use Personal Information

We use personal information for legitimate business purposes, including:

• Responding to inquiries
• Providing medical billing and credentialing services
• Account management and client support
• Sending service-related updates
• Improving website functionality
• Ensuring compliance with legal and regulatory requirements

We do not sell personal information to third parties.

3. SMS Messaging Policy

If you choose to opt-in to receive SMS communications from TimberLake Service, the following applies:

Opt-In Methods

You may opt-in by:

• Submitting an online form
• Providing verbal consent during a phone call
• Agreeing in person at our office
• Sending a “START” message to our business contact

When opting in, you will be informed that:

• Message and data rates may apply
• Message frequency may vary
• You may reply STOP to unsubscribe
• You may reply HELP for assistance

Your phone number will not be shared with third parties for marketing or promotional purposes.

Types of Messages

You may receive:

• Claim status updates
• Credentialing updates
• Account notifications
• Customer support responses

Message Frequency

Message frequency varies depending on service interactions. Transactional messages are sent as needed.

Opt-Out

To stop receiving SMS messages, reply “STOP” to any message. You may also contact us directly to request removal.

Fees

TimberLake Service does not charge for SMS messaging. However, carrier message and data rates may apply.

4. HIPAA Compliance

TimberLake Service complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable healthcare privacy regulations.

Use of PHI

Protected Health Information (PHI) may be used for:

• Treatment support
• Payment processing
• Healthcare operations
• Insurance claim processing
• Credentialing services

Disclosure of PHI

We disclose PHI only:

• To covered entities
• To authorized healthcare clearinghouses
• As permitted or required by law

We maintain strict administrative, technical, and physical safeguards to protect PHI.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill service obligations
• Comply with legal and regulatory requirements
• Maintain appropriate business records

Some information may be retained as required by healthcare laws or recordkeeping obligations.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion (subject to legal obligations)
• Withdraw consent for certain communications

To exercise these rights, please contact us using the details below.

7. Security Measures

We implement appropriate safeguards to protect your information, including:

• Encryption technologies
• Secure server infrastructure
• Restricted access controls
• Regular security monitoring and audits

While we take reasonable steps to protect information, no electronic transmission system is completely secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites. We encourage users to review their privacy policies before submitting information.

9. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take steps to delete it promptly.

10. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Continued use of the website after updates constitutes acceptance of the revised policy.

11. Contact Information

If you have questions regarding this Privacy Policy or our data practices, please contact:

TimberLake Service
Email: hr@tlscred.com
Phone: +1(864)363-7077
Website: timberlakecred.com